Led highly collaborative effort to adopt and implement centrally managed campus-wide Endpoint Management solutions providing computer management, automated logging and patching, robust security and increased resistance to cyber-attacks for tens of thousands of computers and other endpoint devices
Supported Next Generation Network (NGN) program development including scoping and budget proposals for Wi-Fi expansion, resolution of security audit findings, and other foundational network improvements
Adopted widely and continued improvements to ServiceNow incident management platform
Engaged with IT Computer Procurement cost reduction via warranty standardization
Endorsed and engaged with UT Mail storage reduction project
Adopted Microsoft Teams for ITLC business
Reviewed rate changes for central IT services
Endorsed retirement of underutilized central services
Recruited new cohort of future leaders into the ITLC
Provided direction for Server management platform project
Continued improvements to campus ISORA (risk assessment) processes
2019-2021
Led IT-related COVID-19 coordination and support building on pre-COVID planning for online teaching
Endorsed and started contributions to the Next Generation Network modernization project
